Responsible Gaming at
fb11 — Play Safe, Play Smart

fb11 takes its obligation to prevent underage gambling with the utmost seriousness. Our age verification process is applied to every new account and is designed to confirm both identity and age before any real-money wagering activity can take place.

Verification Process

Upon registration, all new fb11 players are required to submit valid government-issued identification. Acceptable documents include:

• Bangladesh National Identity Card (NID);
• Valid Bangladeshi passport;
• Driving licence issued by the Bangladesh Road Transport Authority (BRTA).

Accounts are placed in a restricted state until age verification is successfully completed. Deposits may be held and withdrawals will not be processed until the player's identity and age have been confirmed to fb11's satisfaction.

Protecting Young People in Your Household

If you share a device with younger family members, fb11 strongly recommends taking the following steps to prevent accidental or unauthorised access to your account:

• Always log out of your fb11 account after each session, especially on shared phones or tablets;
• Never save your fb11 password in a shared browser or device;
• Enable parental control software on devices used by minors. Reputable filtering tools available in Bangladesh include Net Nanny, Bark, and Qustodio;
• Keep your account login credentials strictly private — do not share them with any person, regardless of age.

One of the most effective responsible gaming tools available at fb11 is the ability to set financial limits on your account. These limits put you firmly in control of how much money you deposit and spend on the platform over any given time period.

Types of Financial Limits

How to Set Your Limits

Financial limits can be activated or adjusted through your fb11 account settings panel after logging in. Navigate to Account → Responsible Gaming → Financial Limits and select the limit type and amount in BDT that you wish to apply. Limits take effect immediately upon saving.

Reducing vs. Increasing Limits

To protect players from impulsive decisions made during a session, fb11 applies the following rules when limits are changed:

• Reducing a limit (making it more restrictive) takes effect immediately with no waiting period;
• Increasing a limit (making it less restrictive) requires a mandatory 48-hour cooling-off period before the new higher limit becomes active. You will receive an email confirming the pending change and may cancel it within this window;
• Removing a limit entirely also requires the 48-hour review window.

A time-out is a short-term break from gambling that allows you to pause and reflect without committing to full self-exclusion. fb11 offers flexible time-out options designed for players who feel they need a temporary step away from the platform.

Available Time-Out Durations

• 24-hour time-out — immediate short break for the rest of the day;
• 3-day time-out — a weekend or mid-week break;
• 7-day time-out — a full week away from the platform;
• 30-day time-out — a month-long cooling-off period.

What Happens During a Time-Out

When a time-out is active on your fb11 account:

• You will not be able to log in to the fb11 platform for the duration of the time-out period;
• All scheduled bonus credits and promotional emails are paused;
• Any pending withdrawals already approved before the time-out was applied will continue to be processed normally;
• Your account balance, bet history, and personal data are preserved and will be accessible when the time-out expires.

Ending a Time-Out Early

Unlike self-exclusion, a time-out can be ended before it expires by contacting fb11 support at [email protected] and completing an identity verification step. However, fb11 encourages players to honour the full duration of their chosen time-out period. Support agents are trained to discuss this with you before processing an early return request.

Session Duration Reminders

For players who do not wish to take a full break, fb11's session time reminder feature sends an in-session notification after a chosen interval — for example, every 30, 60, or 120 minutes of active play. The reminder displays your current session statistics and prompts you to decide whether to continue. This feature can be activated from your responsible gaming settings panel at any time.

Self-exclusion is a formal, enforceable agreement between you and fb11 that prevents you from accessing the platform for an extended period. It is designed for players who feel that gambling is having a significant negative impact on their life and who require a firm, long-term restriction rather than a short time-out.

Self-Exclusion Periods

What Self-Exclusion Covers

• Complete account login block — you cannot access your fb11 account for the duration;
• All marketing communications are permanently stopped from the moment of exclusion;
• Your account cannot be reopened by telephone, live chat, or email during the exclusion period;
• fb11 will make reasonable efforts to identify and close any duplicate accounts created in violation of the self-exclusion agreement;
• Any account balance at the time of self-exclusion is preserved and can be withdrawn by contacting support — fb11 will process this without requiring you to log in.

How to Apply for Self-Exclusion

Self-exclusion can be requested in two ways:

1. Via your account settings panel: Account → Responsible Gaming → Self-Exclusion. Select your preferred duration and confirm. The exclusion takes effect within 24 hours of your request being submitted.
2. By contacting [email protected] directly with the subject line "Self-Exclusion Request". Include your registered email address and your chosen exclusion duration. Support will process your request within 24 hours and confirm by email.

Returning After Self-Exclusion

For fixed-period self-exclusions (1 month to 1 year), returning to the fb11 platform after expiry is not automatic. You must actively contact support to request account reactivation, complete a responsible gaming review, and confirm that you are in a position to return to gambling safely. Permanent exclusions are not reversible.

Problem gambling can develop gradually and is not always easy to recognise — especially when it is affecting you personally. The following warning signs are recognised by international health and addiction organisations as indicators that gambling may have moved beyond healthy entertainment into harmful territory.

Behavioural Warning Signs

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money already lost.
• Gambling with money that was set aside for essential expenses such as rent, food, or utility bills.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
• Feeling irritable, restless, or anxious when not gambling or when attempting to reduce play.
• Lying to family members or close friends about how much time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or social commitments because of gambling.
• Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
• Making repeated unsuccessful attempts to reduce, control, or stop gambling.
• Feeling a need to gamble with increasingly larger amounts of money to achieve the same level of excitement.

Answer the following questions honestly. If you answer "yes" to three or more of these questions, fb11 strongly recommends reaching out to our support team or a professional gambling counsellor. This checklist is adapted from internationally recognised responsible gaming assessment frameworks.

fb11 is committed to connecting players who need help with appropriate professional resources. If you or someone you care about is experiencing difficulties related to gambling, the following organisations and services can provide confidential guidance and support.

General Mental Health & Addiction Support

In Bangladesh, several public and private organisations offer counselling and mental health services that include support for behavioural addictions such as problem gambling:

• National Mental Health Helpline (Bangladesh): Operated by the Directorate General of Health Services (DGHS). Provides free telephone counselling for mental health concerns including addiction. Available during standard government working hours (Sunday–Thursday, 8am–5pm BST).
• Kaan Pete Roi (Bangladesh Listening Service): A volunteer-run emotional support helpline offering a non-judgmental listening service for people experiencing distress. Available evenings and weekends.
• National Institute of Mental Health (NIMH), Dhaka: The primary government psychiatric institution in Bangladesh. Offers both outpatient and inpatient services for addiction and behavioural disorders at Sher-e-Bangla Nagar, Dhaka.
• Centre for Rehabilitation of the Paralysed (CRP), Savar: Provides rehabilitation services including addiction counselling for patients across Bangladesh.

International Online Resources

The following internationally recognised organisations provide free online self-help tools, live chat support, and educational materials available to players anywhere in the world, including Bangladesh:

• Gamblers Anonymous (GA): A global peer support fellowship based on the 12-step model. Online meetings and written resources are available in English at all hours.
• GamCare: A UK-based charity providing free information, support, and counselling for anyone affected by problem gambling. Their online resources and self-help tools are freely accessible internationally.
• BeGambleAware: Offers a free national gambling helpline, online support forums, and evidence-based self-help tools. Particularly useful for players who prefer to seek help anonymously before speaking to someone directly.
• Gordon Moody Association: Provides residential treatment and intensive support programmes for people with severe gambling disorders.

Talking to Someone You Trust

Sometimes the most important step is simply telling a trusted family member, friend, or religious community leader about the difficulties you are facing. In Bangladeshi communities — whether in Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna — family and community networks play a vital role in providing emotional support. Sharing your concerns with someone you trust can be the first step toward lasting recovery.

fb11's responsible gaming support team is on hand around the clock to assist with any account protection tool, answer questions about this policy, or simply provide a listening ear if you feel gambling is becoming a concern. All enquiries are handled with complete confidentiality.