fb11 Frequently Asked
Questions

Creating an fb11 account takes under three minutes. Visit the fb11 website, click the registration button, and fill in your mobile number, a strong password, and your preferred currency (BDT). You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can proceed to identity verification before making your first deposit.

fb11 requires a valid government-issued photo ID to verify your account. Accepted documents include your Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a driving licence issued by the BRTA. Upload clear, unobstructed photos of both sides of your chosen document through the account settings panel. Most verifications are reviewed within 24 hours.

You can reset your fb11 password in seconds from the login page. Click "Forgot Password", enter the mobile number or email address registered to your account, and fb11 will send a password reset link or OTP. Follow the instructions in the message to create a new password. If you no longer have access to the registered number or email, contact support at [email protected].

No. fb11 strictly permits one account per person, per household, and per device. Opening duplicate accounts violates the fb11 terms and conditions and will result in the suspension of all linked accounts and the forfeiture of any associated balances or bonuses. If you have lost access to your existing account, contact support to recover it rather than creating a new one.

To permanently close your fb11 account, contact the support team at [email protected] with the subject line "Account Closure Request". Include your registered mobile number and reason for closure. Any remaining balance will be returned to your verified payment method before the account is deactivated. Note that account closure is different from self-exclusion — see the Responsible Gaming page for self-exclusion options.

bKash deposits on fb11 are credited instantly in the vast majority of cases — usually within 30 seconds of the transaction being confirmed on the bKash side. In rare cases involving network congestion or bank system maintenance, crediting may take up to 10 minutes. If your deposit has not appeared after 15 minutes, contact fb11 live chat with your bKash transaction ID for a manual review.

The minimum deposit on fb11 is ৳200 for most payment methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum is ৳500 due to bank processing requirements. Upay and Visa/Mastercard card deposits follow the ৳200 minimum. There is no maximum deposit limit set by fb11, though individual payment providers may apply their own daily transaction caps.

To withdraw to Nagad, log in to your fb11 account, go to the Withdraw section, select Nagad as your payment method, and enter the amount and your registered Nagad mobile number. Withdrawals to Nagad are typically processed within 15 to 30 minutes during normal business hours. Your fb11 account must be fully verified and the withdrawal must be made to the same Nagad number used for your deposit.

The minimum withdrawal amount on fb11 is ৳500 across all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. This threshold ensures that processing fees do not consume a disproportionate share of small withdrawals. There is no fee charged by fb11 on withdrawals, though your payment provider may apply their own standard transaction charges.

Bank transfer withdrawals from fb11 to Bangladeshi banks — including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank — typically take 1 to 3 business days to arrive. This processing time is set by the interbank clearing system, not by fb11. fb11 approves and dispatches withdrawal requests within 24 hours; any remaining delay is on the receiving bank's side.

fb11 does not charge any platform fee on deposits or withdrawals. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount dispatched in full by fb11. However, your payment provider — bKash, Nagad, Rocket, or your bank — may deduct their own standard transaction service charges. Check with your provider for their current fee schedule.

Yes, fb11 accepts deposits via Visa and Mastercard debit and credit cards. Card transactions are processed through a secure, SSL-encrypted payment gateway and are typically credited within a few minutes. The minimum card deposit is ৳200. Note that some Bangladeshi banks may block international gambling transactions at the card level — if your card deposit is declined, bKash or Nagad are recommended as reliable alternatives.

fb11 offers pre-match and live in-play betting on cricket matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, wickets, and dozens of other markets. Odds are displayed in decimal format and update in real time during live matches. Minimum stake per bet is ৳50.

fb11 hosts hundreds of slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic 3-reel slots, modern 5-reel video slots with bonus rounds, Megaways titles, and jackpot slots with progressive prize pools. Popular titles include Dragon Hatch by PG Soft and a wide range of crash and instant-win games. The full catalogue is accessible on mobile and desktop.

fb11 exclusively offers games from certified third-party game providers whose Random Number Generators (RNGs) are independently tested and audited for fairness. The RTP (Return to Player) percentage for each game is set by the provider and cannot be modified by fb11. Players can view the stated RTP for any game in the game's information panel. fb11 does not alter game outcomes in any way.

Yes, fb11 is fully optimised for mobile play. The platform runs smoothly on all modern Android and iOS smartphones and tablets through the mobile browser — no app download is required. The responsive layout adapts to any screen size, and all features including deposits, withdrawals, live betting, and live casino are available on mobile. For the best experience, use Chrome on Android or Safari on iOS.

fb11's live casino section is powered by top-tier providers including Evolution Gaming and Ezugi, streaming real-time table games from professional studio environments. Available games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Teen Patti, and Lightning variants with multiplier jackpots. Live dealer sessions run 24 hours a day, and the minimum stake per round varies by table — starting from ৳100 on most tables.

The fb11 welcome bonus is available to all newly registered players who make their first deposit. The bonus is credited automatically to your account after your qualifying deposit clears — no manual opt-in or bonus code is required. The exact bonus percentage and maximum cap are displayed on the promotions page and are updated periodically. Bonus funds are subject to wagering requirements before they can be withdrawn.

Wagering requirements on fb11 bonuses specify how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before the bonus balance can be withdrawn. Not all game types contribute equally — slots typically count 100%, while live casino and sports bets may count at a lower percentage. Full details are in the bonus terms.

Yes, fb11 rewards regular players through a tiered loyalty programme. Players accumulate loyalty points with every qualifying bet placed on sports, casino games, and slots. Points can be exchanged for bonus credit or free spins depending on your current tier level. Higher tiers unlock personalised promotions, faster withdrawal processing, dedicated account management, and access to exclusive tournaments. Tier status is reviewed monthly based on your activity.

Winnings from fb11 free spins are credited as bonus funds and are subject to the wagering requirements stated in the specific promotion that awarded them. The wagering multiplier for free spin winnings typically ranges from 20x to 40x and must be completed within a set time window — usually 7 to 30 days. Any remaining bonus balance that has not met the wagering requirement by the expiry date will be removed automatically.

fb11 runs dedicated cricket promotions during major tournaments including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), and the ICC T20 World Cup. These typically include enhanced odds on selected matches, bet-and-get free bet offers, cashback on losing accumulators, and leaderboard tournaments with BDT prize pools. Promotions are announced on the fb11 promotions page at the start of each tournament season — check regularly so you do not miss out.

fb11 uses 128-bit SSL encryption across the entire platform to protect all player data and financial transactions. Account access is protected by password authentication and optional two-factor verification. Player funds are held separately from operational funds, providing an additional layer of financial security. fb11 has been serving Bangladeshi players for several years and has built a reputation as a reliable and trustworthy platform in the market.

fb11 handles all personal and financial data in accordance with its Privacy Policy. Data is stored on secured servers with restricted internal access, encrypted both in transit and at rest. fb11 does not sell or share your personal information with third parties for marketing purposes. Payment details are tokenised and never stored in plain text on fb11's systems. For full details, read the fb11 Privacy Policy page.

The minimum age to register and play on fb11 is 18 years old. This is a firm, non-negotiable requirement that applies to all players regardless of location. fb11 verifies player age during the account verification process using government-issued ID. Any account found to belong to a person under 18 will be immediately suspended and all associated funds frozen pending investigation.

If you feel that gambling is negatively affecting your life, fb11 offers a self-exclusion tool that locks your account for a period of your choice — from 1 month up to permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact [email protected] with the subject "Self-Exclusion Request". During exclusion, all marketing communications are stopped and your account cannot be reopened by any means until the period ends.

Yes. fb11 lets you set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is in place, the system will automatically decline any deposit attempt that would push you over the threshold. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period before the higher amount becomes active — a deliberate friction designed to protect you.

If you suspect unauthorised access to your fb11 account, change your password immediately from the Account Settings page and contact the fb11 support team at [email protected] with the subject line "Security Alert". The team can place an immediate temporary freeze on your account while the situation is investigated. fb11 recommends enabling two-factor authentication (2FA) and never sharing your login credentials with any third party.