fb11 Privacy Policy — How We Protect Your Data

fb11 collects personal information from you in several ways during the course of your relationship with our platform. Below is a detailed account of the categories of personal data we collect, the specific data points within each category, and the lawful basis on which we rely to process that data.

Registration & Identity Data

When you create an fb11 account, we collect:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you are aged 18 or above);
• Email address and mobile phone number registered in Bangladesh;
• Preferred username and encrypted password;
• Residential address (city, district, and postcode within Bangladesh — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is a standard requirement for all licensed online gaming platforms — we may collect:

• A copy of your National Identity Card (NID), passport, or driving licence;
• A selfie photograph or short video for facial verification purposes;
• Proof of address documents such as a recent utility bill or bank statement;
• Source of funds documentation for large withdrawals or where required by anti-money-laundering (AML) procedures.

Transaction & Financial Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), fb11 records:

• Your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer);
• Mobile banking account numbers or card details in tokenised form (full card numbers are never stored on fb11 servers);
• Transaction amounts, timestamps, and reference IDs for all deposits and withdrawals;
• Bank account details where bank transfer is used.

Gameplay & Betting Data

To maintain fair play, resolve disputes, and personalise your experience, fb11 logs:

• Game sessions played, bet amounts, win/loss outcomes, and RTP data per session;
• Sports betting selections, stake amounts, odds accepted, and settlement results;
• Bonus activations and wagering progress data.

Technical & Device Data

When you access the fb11 platform, our servers automatically collect:

• IP address and approximate geographic location (country and city level);
• Browser type and version, operating system, and device type;
• Pages visited, session duration, click paths, and referral source;
• Cookie identifiers and local storage values (see Section 3 for full cookie details).

fb11 processes your personal data only for specific, legitimate purposes. The table below maps each category of data to its processing purpose and the lawful basis under which that processing takes place.

Marketing Communications

fb11 will only send you promotional emails or SMS messages if you have explicitly opted in to receive marketing communications during registration or via your account preferences panel. You may withdraw this consent at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect transactional messages such as deposit confirmations and withdrawal notifications, which are sent as a necessary part of operating your account.

Automated Decision-Making

fb11 uses automated systems for certain account management functions, including fraud detection, responsible gaming monitoring, and duplicate account identification. Where an automated process results in a material decision affecting your account — such as a temporary suspension — you have the right to request human review of that decision by contacting our support team. We will review the decision and respond within 5 business days.

fb11 uses cookies and similar browser-based storage technologies to operate the platform securely, remember your preferences, and understand how our users interact with the site. This section explains each category of cookie we use and the specific purpose it serves.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to store a limited amount of state information. fb11 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Cookie Categories Used by fb11

Third-Party Cookies

fb11 does not allow third-party advertising networks to place tracking cookies on our platform. Analytics data is processed using privacy-respecting tools configured to anonymise IP addresses. Game studios integrated into the fb11 platform (such as Pragmatic Play, Evolution Gaming, and Spribe) may set their own session cookies solely for the purpose of delivering their game content. These providers operate under their own privacy policies and do not receive your fb11 account identity unless it is necessary for jackpot or tournament resolution.

Managing Cookies

You can control and delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete stored cookies on demand. Please note that disabling essential or security cookies will prevent you from logging in to your fb11 account and will degrade platform functionality. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

fb11 does not share your personal data with third parties except in the limited circumstances described below. In all cases where data is shared, we ensure that the recipient is bound by contractual data protection obligations that provide an equivalent level of protection to those described in this Privacy Policy.

Payment Processors

To execute your deposit and withdrawal transactions in BDT, fb11 shares the minimum necessary payment information with our approved payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks (Visa and Mastercard). These providers receive only the data required to execute and verify the specific transaction and are not permitted to use your data for any other purpose.

Game Content Providers

fb11 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token is passed to the game provider to establish your game session. This token does not contain your full personal profile. Game round data — including bet amounts and outcomes — is returned to fb11 for display in your account history and for dispute resolution purposes.

Identity Verification Partners

Where automated KYC verification is used, your identity document images and personal details may be processed by our verification service provider for the sole purpose of confirming your identity and age. Verification providers are contractually restricted from using your data for any purpose beyond the verification task.

Legal and Regulatory Disclosure

fb11 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where required by applicable law or in response to a valid legal process. In such cases, fb11 will disclose only the minimum data required and, where permitted by law, will notify the affected account holder.

Business Transfers

In the event that fb11 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified by email at least 30 days before any such transfer takes effect and will be given the option to request deletion of your account data prior to the transfer if you do not wish to continue as a customer of the successor entity.

fb11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of data we hold:

When the applicable retention period expires, fb11 securely deletes or anonymises the personal data so that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data (e.g., platform usage statistics with no individual identifiers) may be retained indefinitely for business intelligence and product development purposes.

fb11 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. The following security measures are in place across all fb11 systems:

Technical Measures

• 256-bit SSL/TLS encryption on all data in transit between your device and fb11 servers;
• AES-256 encryption for sensitive data at rest, including KYC document storage and payment tokenisation;
• Firewall and intrusion detection systems monitoring platform traffic in real time;
• Two-factor authentication (2FA) available to all registered players via SMS verification for account login;
• Automated anomaly detection to identify unusual login patterns, suspicious transaction sequences, or account access from unrecognised devices.

Organisational Measures

• Access to personal data is restricted to fb11 staff who require it to perform their specific role. Principle of least privilege is applied across all systems;
• All fb11 staff handling personal data receive regular data protection and information security training;
• Third-party service providers with access to personal data are subject to data processing agreements and regular security assessments;
• Incident response procedures are in place to contain, investigate, and notify affected players in the event of a data breach within 72 hours of discovery where legally required.

Your Responsibility

While fb11 implements robust security measures on its side, account security also depends on your actions. You should:

• Use a unique, strong password for your fb11 account that you do not reuse on any other website;
• Enable SMS verification (2FA) from your account security settings;
• Never share your login credentials with any other person;
• Log out of the fb11 platform after each session, especially on shared or public devices;
• Contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

As a registered fb11 player, you have a number of rights in relation to your personal data. fb11 is committed to honouring these rights promptly and without imposing unnecessary obstacles. Your rights are as follows:

• Right of access: You may request a copy of all personal data that fb11 holds about you. We will provide this in a structured, readable format within 30 days of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly in your fb11 profile. For KYC-related corrections, contact support.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interest. Erasure requests are fulfilled subject to legal retention obligations.
• Right to restrict processing: You may request that fb11 temporarily stop processing your personal data while a dispute about its accuracy or lawfulness is under review.
• Right to data portability: You may request that we provide your personal data in a machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider.
• Right to object: You may object to processing of your data based on fb11's legitimate interest, including for direct marketing purposes. Objections to marketing are honoured immediately upon receipt.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

To exercise any of the above rights, submit a written request by email to [email protected] with the subject line "Data Privacy Request". Include your registered email address, your fb11 username, and a description of the right you wish to exercise. We may ask you to verify your identity before processing the request to ensure that data is not disclosed to an unauthorised party. fb11 aims to respond to all privacy rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days with prior notice.

If you have any question, concern, or complaint about this Privacy Policy or the way fb11 handles your personal data, please contact our dedicated privacy support team using the details below. All privacy communications are handled in English.

Privacy Contact Details

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live chat: Available 24/7 via the fb11 platform — response time under 3 minutes
• Support hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays

Policy Updates

fb11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players by email at least 14 days before the updated policy takes effect. The "Effective Date" shown at the top of this page will be updated to reflect the date the revised policy becomes active. Continued use of the fb11 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

Governing Language

This Privacy Policy is written in English. In the event of any inconsistency between this English version and any translated version, the English version shall prevail.